Terms and Conditions

Sales Tax

All Texas residents will be charged 6.75% sales tax.

Shipping

KristinaHenning.com ships via USPS.  

    International packages can take 10-25 business days to arrive. In some cases, packages might be delayed when passing through customs and will take longer to arrive.

    Most orders ship 3-7 days after payment has been processed.  During the holidays (October - December) orders may take up to 10 business days to process and ship.  

    Packages are shipped Monday through Friday only excluding holidays.

    All orders shipped overseas and to Canada are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international orders, are not included in the shipping charge or price of the item(s) purchased and are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US.

    If you are having difficulty placing an order or have questions, please email me at info@kristinahenning.com.

    Chain Length

    I am happy to adjust the length of any of my necklaces to suit your needs. Certain changes may require a fee. Please contact me at info@kristinahenning.com with requests.

    Custom Orders

    I will not be accepting any custom orders for the next couple of months as I work on other projects.

    Custom orders are welcome as time permits. Please email me at info@kristinahenning.com with inquires. Please note that all custom orders are final sale.

    Return Policy

    I am dedicated to creating a positive shopping experience for my customers. If you are unsatisfied with a purchase please return it to my studio address for a full refund, exchange, or store credit. Merchandise must be postmarked within 7 days of your receipt and be in original unused condition. I reserve the right to refuse a return if condition is deemed unacceptable.

    I do not accept returns or exchanges on any customized or sale items.

    The customer is responsible for all return shipping costs. To return or exchange an item please ship your order to my studio with a copy of your receipt. Please make sure to include whether you would like a refund or an exchange for another style. I recommend that you ship with tracking. Kande - Kristina Henning is not responsible for items damaged or lost in transit.

    Merchandise for return or exchange should be shipped to:

    Kristina Henning
    Attn: Website Return
    PO Box 1150
    Mauriceville, TX 77626

    Jewelry Care

    Each piece of jewelry is lovingly handmade just for you. Each piece of our handmade fine jewelry is unique and contains intricate details; many pieces contain beautiful yet delicate gemstones. These items must be treated with care and stored properly. They can easily be broken if dropped or mistreated. Jewelry should not be worn while sleeping or exposed to water while bathing, swimming, or washing dishes. Perfume, hairspray and similar substances can damage gemstones and metal. Gemstones should be protected from drastic temperature changes as well as strong detergents. Jewelry should NOT be cleaned with a sonic cleaner or other jewelry cleaner as this can damage gemstones. Jewelry and gemstones can be cleaned with a soft cloth and water.

    Additional Information

    I choose each gemstone and vintage component carefully to insure high quality products. Due to the nature of handmade jewelry and gemstones, slight variations are to be expected.

    I strive to portray as accurately as possible the colors of the gemstones other components in our photographs. Photographs are taken in natural light. However, colors will and do vary with individual monitors and are subject to individual opinion. Please take a moment to fully read descriptions, determine lengths/widths, and approximate sizes before purchase. I encourage you to contact me with any questions or concerns you might have about a piece prior to purchase.

    KristinaHenning.com reserve the right to cancel any order.